Request an appointment

To request an appointment

• We recommend you use use our online system Monday to Friday from 0800 until 1830.
• phone us on 01223 810030, Monday to Friday from 0800 until 1830.
• visit the surgery and speak with a receptionist, Monday to Friday from 0800 until 1830.

All contact methods will be treated in the same way

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you. You may be contacted by a clinician to obtain more information and you will be informed of the outcome of the request promptly. 

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call
• by text or email
• We may sign post you to other appropriate services 

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

To cancel your appointment:

• using the GP online system 
• use your NHS account (through the NHS website or NHS App)
• phone us on 01223 810030 0800 until 1830
• reply CANCEL to your appointment reminder text message

If you need medical help now, use NHS 111 online or Call 111.

https://111.nhs.uk/ is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs

If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.

To request a home visit, it’s helpful if you phone the practice as soon after 8am as possible.

Home visits may be performed by our seperate home visiting service.