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The doctors and nurses are happy to speak to patients by telephone, outside consulting times. Please leave your details with our reception staff and a doctor / nurse will return your call between surgeries.


Overnight, at weekends and bank holidays NHS Cambridgeshire has commissioned Herts Urgent Care to provide out of hours cover.  They can be contacted by ringing 111.

Please also see our homepage for extended hours information.


We offer ten minute GP appointments, and these can be made online, by phone or in person. Form more information please go to the 'Opening Times' tab.


The Dispensary take telephone enquiries between the hours of 10am - 6pm. 


If you are unable to attend an appointment with one of the doctors or nurses, please let us know as soon as possible to enable us to offer the appointment to someone else.


Please call 01223 810030 for test results between 10-6pm Monday-Friday.  Please allow one week for the results to be returned to us. 


We have a wheelchair here at the surgery which is available for patients to borrow for up to a maximum of one week. Just contact us and we will let you know if it 's available.


The practice uses a local company called CINTRA to provide a translation and interpreting service to our patients.  All of their interpreters specialise in at least one discipline i.e Health to ensure you get an accurate service. 

Cintra offer high quality language services in over 100 languages including:

If you require any of their services, you can contact Cintra to liaise with us, or if you are able to speak or write to our reception Team, we can call Cintra to organise a date and time for an appointment with you both at the surgery.


Most people develop one or more warts at some time in their life, usually before the age of 20. About 1 in 10 people in the UK has warts at any one time. They are not usually harmful.  There is no need to treat warts if they are not causing you any problems. Without treatment, about 3 in 10 warts have gone within 10 weeks, and most warts will have gone within 1-2 years, and leave no scar.   Clinicians at Bottisham Medical Practice do not usually treat verrucas but are happy to provide advice if required.  Alternatively, please see: for further information.


Newmarket Hospital are provide a drop in phlebotomy service. You can visit them between 8am and 4pm Monday to Thursday and 9am to 1pm on Fridays.

See the Test and Results tab above for further information.






From Friday 27th March, the Dispensary will now only be open from 2pm to 6pm every day.  This is due to unprecedented demands on the service and is necessary to ensure we can continue to provide you with your medication. 


Turnaround time for repeats is now 72hrs. Please help us by only requesting your usual repeat medication, any adhoc requests will not be processed.


Please work with your neighbours and friends in your local village to co-ordinate pick up of prescriptions to reduce footfall into the practice.  We encourage you to register for online access to improve efficiency.  Please ring reception to arrange. 


The following post offices are collection points for medications:


  • Bottisham Post Office
  • Lode Post Office
  • Swaffham Bulbeck Post Office
  • Quy Post Office
  • Great Wilbraham Post Office


To arrange using this service, please call the surgery 01223 810030



Many thanks for your co-operation


Our normal service runs like so...

Please allow a minimum of 48 hours (2 full working days) for your prescription to be ready for collection.  However it is important to keep in mind that if you are requesting medication that is not normally part of your repeat medication or if you are over due for a medication review that your prescription may take up to 72 hours (3 working days) to be ready for collection.

Requesting Repeat Prescriptions

pill_spillWe are a fully computerised surgery and for your safety, all routine prescriptions are produced by our computer.  If you need a repeat medication of something that you receive regularly, then you do not necessarily need to see a doctor.  There are 2 ways in which you can request repeat medication:

1. Use the Online Access System

You can use the internet to log in and request prescriptions (in fact, you can book or cancel appointments too!) You will need to register for this service - see reception for further information.  You will need to provide photographic ID and proof of address.

2. Using the tear off slip on the right hand side from your last prescription

Please ensure you tick the required items. Forms that do not have any ticks or circles against items may be returned to you for clarification.

Please post this to us, or hand deliver and post it in the box provided at the front of the surgery.  If you are unable to do this, please get a relative, carer or friend to do this for you.

Your medication will normally be issued on a 28 day basis and we request that all regular items are ordered at the same time, if at all possible. Patients on long term medication are usually reviewed every 6 to 12 months.

We regret that, for reasons of accuracy and safety, we are unable to accept requests for repeat prescriptions by telephone.

Please order your medication in good time and do not leave things until the last minute - it creates unnecessary pressure on the practice and is unfair to other patients.  Ideally you should order your repeat medication at least 1 week before it is due to run out.  This is to enable the doctors to review your prescription.   As a minimum, please allow two full working days (excluding weekends and bank holidays) for your prescription to be processed.

The table below will help you identify which day & time your medication will be ready for collection

Over the weekend and Monday before 12 noon - your medication will be ready after 2pm on Wednesday

Tuesday before 12 noon - your medication will be ready after 2pm on Thursday

Wednesday before 12 noon - your medication will be ready after 2pm on Friday

Thursday before 12 noon - your medication will be after 2pm on Monday

Friday before 12 noon - your medication will be ready after 2pm on Tuesday

Prescriptions requested BEFORE 5pm

Monday - will be ready after 5pm on Wednesday

Tuesday - will be ready after 5pm on Thursday

Wednesday - will be ready after 5pm on Friday

Thursday - will be ready after 5pm on Monday

Friday - will be ready after 5pm on Tuesday

Prescriptions requested AFTER 5pm

Monday - will be ready after 5pm on Thursday

Tuesday - will be ready after 5pm on Friday

Wednesday - will be ready after 5pm on Monday

Thursday - will be ready after 5pm on Tuesday

Friday - will be ready after 5pm on Wednesday

Please note: Any prescriptions put in on Saturday or Sunday will not be available for collection until Wednesday.

Our dispensary team is here to help you, please talk to us if you need help.

Medication Reviews

We review your medication on a regular basis.  Sometimes you will be asked to see a doctor for a formal medication review.  This is to ensure that you are still taking the appropriate medicines for your needs. It is also an opportunity to review your medical condition(s).  The date of your review will be listed at the bottom of your repeat medication request slip.   Please be aware that dispensary staff may not be able to dispense any medication until you have had such a review with a doctor.   This is for your own safety.

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