CORONAVIURS - COVID-19
From Friday 27th March, the Dispensary will now only be open from 2pm to 6pm every day. This is due to unprecedented demands on the service and is necessary to ensure we can continue to provide you with your medication.
Turnaround time for repeats is now 72hrs. Please help us by only requesting your usual repeat medication, any adhoc requests will not be processed.
Please work with your neighbours and friends in your local village to co-ordinate pick up of prescriptions to reduce footfall into the practice. We encourage you to register for online access to improve efficiency. Please ring reception to arrange.
The following post offices are collection points for medications:
- Swaffham Bulbeck Post Office
- Great Wilbraham Post Office
To arrange using this service, please call the surgery 01223 810030
Many thanks for your co-operation
Our normal service runs like so...
Please allow a minimum of 48 hours (2 full working days) for your prescription to be ready for collection. However it is important to keep in mind that if you are requesting medication that is not normally part of your repeat medication or if you are over due for a medication review that your prescription may take up to 72 hours (3 working days) to be ready for collection.
Requesting Repeat Prescriptions
We are a fully computerised surgery and for your safety, all routine prescriptions are produced by our computer. If you need a repeat medication of something that you receive regularly, then you do not necessarily need to see a doctor. There are 2 ways in which you can request repeat medication:
1. Use the Online Access System
You can use the internet to log in and request prescriptions (in fact, you can book or cancel appointments too!) You will need to register for this service - see reception for further information. You will need to provide photographic ID and proof of address.
2. Using the tear off slip on the right hand side from your last prescription
Please ensure you tick the required items. Forms that do not have any ticks or circles against items may be returned to you for clarification.
Please post this to us, or hand deliver and post it in the box provided at the front of the surgery. If you are unable to do this, please get a relative, carer or friend to do this for you.
Your medication will normally be issued on a 28 day basis and we request that all regular items are ordered at the same time, if at all possible. Patients on long term medication are usually reviewed every 6 to 12 months.
We regret that, for reasons of accuracy and safety, we are unable to accept requests for repeat prescriptions by telephone.
Please order your medication in good time and do not leave things until the last minute - it creates unnecessary pressure on the practice and is unfair to other patients. Ideally you should order your repeat medication at least 1 week before it is due to run out. This is to enable the doctors to review your prescription. As a minimum, please allow two full working days (excluding weekends and bank holidays) for your prescription to be processed.
The table below will help you identify which day & time your medication will be ready for collection
Over the weekend and Monday before 12 noon - your medication will be ready after 2pm on Wednesday
Tuesday before 12 noon - your medication will be ready after 2pm on Thursday
Wednesday before 12 noon - your medication will be ready after 2pm on Friday
Thursday before 12 noon - your medication will be after 2pm on Monday
Friday before 12 noon - your medication will be ready after 2pm on Tuesday
Prescriptions requested BEFORE 5pm
Monday - will be ready after 5pm on Wednesday
Tuesday - will be ready after 5pm on Thursday
Wednesday - will be ready after 5pm on Friday
Thursday - will be ready after 5pm on Monday
Friday - will be ready after 5pm on Tuesday
Prescriptions requested AFTER 5pm
Monday - will be ready after 5pm on Thursday
Tuesday - will be ready after 5pm on Friday
Wednesday - will be ready after 5pm on Monday
Thursday - will be ready after 5pm on Tuesday
Friday - will be ready after 5pm on Wednesday
Please note: Any prescriptions put in on Saturday or Sunday will not be available for collection until Wednesday.
Our dispensary team is here to help you, please talk to us if you need help.
We review your medication on a regular basis. Sometimes you will be asked to see a doctor for a formal medication review. This is to ensure that you are still taking the appropriate medicines for your needs. It is also an opportunity to review your medical condition(s). The date of your review will be listed at the bottom of your repeat medication request slip. Please be aware that dispensary staff may not be able to dispense any medication until you have had such a review with a doctor. This is for your own safety.