Due to COVOID-19 we are triaging appointments by telephone in a bid to reduce footfall into the surgery as much as possible. Please call reception if you need to speak to a doctor. OUR ONLINE APPOINTMENT SYSTEM IS CURRENTLY SUSPENDED.
Below explains how we operate normally...
We offer ten minute appointments, and these can be made by telephone, online or in person throughout our opening hours of 8.30am to 6.00pm.
The purpose of the appointment system is to minimise the time you spend in the waiting room. You will however appreciate that it is difficult to predict the length of time necessary for each consultation and sometimes very ill or distressed patients have to be fitted in as extras, or the doctor may be called out of the surgery to an emergency. We hope you will understand if you are delayed.
If you are unable to keep your appointment please telephone to cancel well in advance, so that the appointment can be offered to someone else.
If you are requesting an urgent appointment for the same day, please be prepared to come to our morning surgeries - you may have to wait your turn.
We require our receptionists to ask for more information if possible. This helps us to try to ensure that you see the appropriate doctor, with the appropriate type of appointment, within an appropriate timescale. Our doctors and nurses have developed areas of special interest and expertise. With additional information from you, the receptionist can direct you to the doctor or nurse whose expertise best matches your needs. Some conditions or procedures may need a longer appointment or special equipment. By understanding your problem we can make this available.
When preparing for a home visit, if we know what the condition is likely to be, we can bring with us the necessary medicines or equipment. Finally, by gaining a better understanding of your problem, we can prioritise our work so that we see the most urgent cases quickly.
We appreciate that there may be occasions when the nature of your problem is personal and you do not wish to discuss it with the receptionist. In these circumstances please tell the receptionist that you do not wish to give further details. She will then make your booking. We are arranging extra training to help our receptionists make these necessary enquiries as sensitively and discretely as possible.
In addition, when visiting the practice, if you feel uncomfortable discussing issues at the reception desk, please advise the receptionist who will take you to an area of privacy.
How to get the best out of your consultation
How you can help achieve the best results from your consultation with your doctor or nurse?:
Making the correct diagnosis and achieving the best results from treatment is only possible when the clinician and patient work together in partnership. The patient has to tell their story and allow themselves to be examined while the doctor has to interpret the evidence and share their understanding with the patient.
We make every effort to listen carefully to what the patient says, trying not to be hurried even when running late.
Appointments are ten minutes long. This represents a balance between allowing enough time for each patient and giving everyone a chance to be seen. We try and deal with any problems the patient brings but it is not possible to deal with more than one significant new problem in the short time available. It is very helpful if the most important and serious problem is presented first so that more time can be devoted to it. You would be surprised how often patients say just as they are leaving: "while I am here doctor" and then mention the problem that has really been worrying them and there is no time to sort out the problem.