Please find below links to survey results in relation to Bottisham Medical Practice.
GPAQ (General Practice Assessment Questionnaire)
This is a Practice Questionnaire handed out to patients who have visited the practice over a 2 week period, once a year.
General Practice Assessment Questionnaire 2013/14
General Practice Assessment Questionnaire 2012/13
Archived GPAQ Results:
General Practice Assessment Questionnaire 2011/12
Article from the Patient Participation Group regarding the results:-
Most patients think very highly of the practice and the service it provides is clear from your answers to the annual questionnaire about the practice’s performance. Your PPG Committee discussed the results on 26 January. It is clear that most patients are very happy with the service they get from the practice, in particular with the help and support provided by the doctors and nurses. There was general satisfaction with opening hours and with access to the medical team. The one issue that clearly troubles some patients is the requirement placed on reception staff by the doctors to ask patients booking an appointment or a home visit to say why they wish to see a doctor. At the PPG Committee’s request, Dr Margaret Elliot has given the following explanation:
“We do require our receptionists to ask for more information if possible. This helps us to try to ensure that you see the appropriate doctor, with the appropriate type of appointment, within an appropriate timescale. Our doctors and nurses have developed areas of special interest and expertise. With additional information from you, the receptionist can direct you to the doctor or nurse whose expertise best matches your needs. Some conditions or procedures may need a longer appointment or special equipment. By understanding your problem we can make this available. When preparing for a home visit, if we know what the condition is likely to be, we can bring with us the necessary medicines or equipment. Finally, by gaining a better understanding of your problem, we can prioritise our work so that we see the most urgent cases quickly.
We appreciate that there may be occasions when the nature of your problem is personal and you do not wish to discuss it with the receptionist. In these circumstances please tell the receptionist that you do not wish to give further details. She will then make your booking. We are arranging extra training to help our receptionists make these necessary enquiries as sensitively and discretely as possible.”
Bottisham Medical Practice would like to thank everyone who took part in this questionnaire, we strive to be the best when it comes to our patient's care, satisfaction and experience.
General Practice Assessment Questionnaire 2009 /10
GP National Patient Survey
This Department of Health (DOH) survey run by survey specialist Ipsos MORI, assesses patients’ experiences of local NHS services.
From July 2011, the GP Patient Survey questionnaires will be mailed out twice a year to around 1.4 million adults who are registered with a GP in England. In total around 2.8 million patients will be invited to take part over the course of the year.
GP National Patient Survey December 2013
GP National Patient Survey April 2012-March 2013
To view other GP practices results, additional information and past survey results please visit:- http://www.gp-patient.co.uk/