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Noticeboard

TELEPHONE ADVICE 

The doctors and nurses are happy to speak to patients by telephone, outside consulting times. Please leave your details with our reception staff and a doctor / nurse will return your call between surgeries.

OUT OF HOURS

Overnight, at weekends and bank holidays NHS Cambridgeshire has commissioned Herts Urgent Care to provide out of hours cover.  They can be contacted by ringing 111.

APPOINTMENTS

We offer ten minute appointments, and these can be made by telephone or in person throughout our opening hours of 8.30am to 6.00pm.

DISPENSARY CALLS

The Dispensary take telephone enquiries between the hours of 10am - 6pm. 

CANCELLING YOUR APPOINTMENT

If you are unable to attend an appointment with one of the doctors or nurses, please telephone as soon as possible to enable us to offer the appointment to someone else.

TEST RESULTS

Please call 01223 810030 for test results between 10-6pm Monday-Friday.  Please allow one week for the results to be returned to us. 

WHEELCHAIR LOAN SERVICE

We have a wheelchair here at the surgery which is available for patients to borrow for up to a maximum of one week. Just contact us and we will let you know if it 's available.

VERRUCAS

Most people develop one or more warts at some time in their life, usually before the age of 20. About 1 in 10 people in the UK has warts at any one time. They are not usually harmful.  There is no need to treat warts if they are not causing you any problems. Without treatment, about 3 in 10 warts have gone within 10 weeks, and most warts will have gone within 1-2 years, and leave no scar.   Clinicians at Bottisham Medical Practice do not usually treat verrucas but are happy to provide advice if required.  Alternatively, please see: http://www.patient.co.uk/health/warts-and-verrucas for further information.

Prescribing of medication available to purchase over the counter in Cambridgeshire and Peterborough

Cambridgeshire and Peterborough Clinical Commissioning Group does not support the prescribing of medication that is available to buy from local pharmacies or supermarkets for children or adults with common illnesses and minor ailments that they could treat themselves at home.

The medications listed below are examples of medicines that should be purchased by the patient/ parent/guardian. This list is not exhaustive:

  • Moisturising creams, gels, ointments and balms for dry skin with no diagnosis
  • Hay fever remedies eg. antihistamines, nasal sprays (patients over 18yrs)
  • Bath oils and shower gel (unless recommended by a specialist for infected atopic eczema)
  • Vitamins and supplements eg. low dose vitamin D (less than 2,000units), I-Caps, ultivitamins
  • Anti-inflammatory gels eg ibuprofen gel Rehydration sachets
  • Anti-diarrhoeal medication for short term diarrhoea (less than 72hrs)
  • Lubricating eye drops and chloramphenicol eye drops and eye ointment (patients over 2yrs)
  • Paracetamol and ibuprofen for short term use Laxatives for short term use (less than 72 hours)
  • Nasal douches eg Sterimar Antifungal preparations eg Canesten
  • Head lice treatments Threadworm tablets
  • Haemorrhoidal preparations eg Anusol Antiperspirants
  • Cough and cold remedies Medicated shampoos eg Alphosyl, Capasal
  • Mouthwash eg Corsodyl Indigestion remedies eg Gaviscon, Peptac

The reasons for this are as follows:

  • Patients are responsible for looking after themselves and their children where possible and for treating self-limiting minor ailments with support from their local pharmacy if needed.
  • Patients should keep a small supply of simple treatments in their own medicine cabinet so they are able to manage minor ailments at home. These should be kept secured from young children.
  • All these medicines are widely available from supermarkets and pharmacies at reasonable cost.
  • Many of these treatments are more expensive when prescribed on the NHS compared to when they are purchased in pharmacies or supermarkets. For example, paracetamol is approximately four times as expensive on prescription.
  • The NHS belongs to everybody and the CCG must ensure that its resources are used in the best possible way for all patients.

Patient queries or complaints:

Any patient queries or complaints should be directed to the Patient Experience Team on 0800 279 2535 or capccg.pet@nhs.net

 

 
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