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Noticeboard

TELEPHONE ADVICE 

The doctors and nurses are happy to speak to patients by telephone, outside consulting times. Please leave your details with our reception staff and a doctor / nurse will return your call between surgeries.

OUT OF HOURS

Overnight, at weekends and bank holidays NHS Cambridgeshire has commissioned Herts Urgent Care to provide out of hours cover.  They can be contacted by ringing 111.

APPOINTMENTS

We offer ten minute appointments, and these can be made by telephone or in person throughout our opening hours of 8.30am to 6.00pm.

DISPENSARY CALLS

The Dispensary take telephone enquiries between the hours of 10am - 6pm. 

CANCELLING YOUR APPOINTMENT

If you are unable to attend an appointment with one of the doctors or nurses, please telephone as soon as possible to enable us to offer the appointment to someone else.

TEST RESULTS

Please call 01223 810030 for test results between 10-6pm Monday-Friday.  Please allow one week for the results to be returned to us. 

WHEELCHAIR LOAN SERVICE

We have a wheelchair here at the surgery which is available for patients to borrow for up to a maximum of one week. Just contact us and we will let you know if it 's available.

VERRUCAS

Most people develop one or more warts at some time in their life, usually before the age of 20. About 1 in 10 people in the UK has warts at any one time. They are not usually harmful.  There is no need to treat warts if they are not causing you any problems. Without treatment, about 3 in 10 warts have gone within 10 weeks, and most warts will have gone within 1-2 years, and leave no scar.   Clinicians at Bottisham Medical Practice do not usually treat verrucas but are happy to provide advice if required.  Alternatively, please see: http://www.patient.co.uk/health/warts-and-verrucas for further information.

 

Please allow a minimum of 48 hours (2 full working days) for your prescription to be ready for collection.  However it is important to keep in mind that if you are requesting medication that is not normally part of your repeat medication or if you are over due for a medication review that your prescription may take up to 72 hours (3 working days) to be ready for collection.

Requesting Repeat Prescriptions

pill_spillWe are a fully computerised surgery and for your safety, all routine prescriptions are produced by our computer.  If you need a repeat medication of something that you receive regularly, then you do not necessarily need to see a doctor.  There are 3 ways in which you can request repeat medication:

1.  Using the tear off slip on the right hand side from your last prescription

Please ensure you tick the required items. Forms that do not have any ticks or circles against items may be returned to you for clarification.

Please post this to us, or hand deliver and post it in the box provided at the front of the surgery.  If you are unable to do this, please get a relative, carer or friend to do this for you.

2. Fax

Our fax number is 01223 810031

3. Use the Online Access System

You can use the internet to log in and request prescriptions (in fact, you can book or cancel appointments too!) You will need to register for this service - see reception for further information.  You will need to provide photographic ID and proof of address.

Your medication will normally be issued on a 28 day basis and we request that all regular items are ordered at the same time, if at all possible. Patients on long term medication are usually reviewed every 6 to 12 months.

We regret that, for reasons of accuracy and safety, we are unable to accept requests for repeat prescriptions by telephone.

Please order your medication in good time and do not leave things until the last minute - it creates unnecessary pressure on the practice and is unfair to other patients.  Ideally you should order your repeat medication at least 1 week before it is due to run out.  This is to enable the doctors to review your prescription.   As a minimum, please allow two full working days (excluding weekends and bank holidays) for your prescription to be processed.

The table below will help you identify which day & time your medication will be ready for collection

Over the weekend and Monday before 12 noon - your medication will be ready after 2pm on Wednesday

Tuesday before 12 noon - your medication will be ready after 2pm on Thursday

Wednesday before 12 noon - your medication will be ready after 2pm on Friday

Thursday before 12 noon - your medication will be after 2pm on Monday

Friday before 12 noon - your medication will be ready after 2pm on Tuesday

Prescriptions requested BEFORE 5pm

Monday - will be ready after 5pm on Wednesday

Tuesday - will be ready after 5pm on Thursday

Wednesday - will be ready after 5pm on Friday

Thursday - will be ready after 5pm on Monday

Friday - will be ready after 5pm on Tuesday

Prescriptions requested AFTER 5pm

Monday - will be ready after 5pm on Thursday

Tuesday - will be ready after 5pm on Friday

Wednesday - will be ready after 5pm on Monday

Thursday - will be ready after 5pm on Tuesday

Friday - will be ready after 5pm on Wednesday

Please note: Any prescriptions put in on Saturday or Sunday will not be available for collection until Wednesday.

Our dispensary team is here to help you, please talk to us if you need help.

Medication Reviews

We review your medication on a regular basis.  Sometimes you will be asked to see a doctor for a formal medication review.  This is to ensure that you are still taking the appropriate medicines for your needs. It is also an opportunity to review your medical condition(s).  The date of your review will be listed at the bottom of your repeat medication request slip.   Please be aware that dispensary staff may not be able to dispense any medication until you have had such a review with a doctor.   This is for your own safety.

 
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