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PATIENT PARTICIPATION GROUP

The new Patient Participation Group (PPG) is there to act as your voice and to represent your views to the practice.

Bottisham patients now have a body to represent their interests to the Practice. 

This is an important and exciting development for all Bottisham Practice patients, and with the NHS reforms soon to start, it will be essential for patient views to be reflected in decisions on how the reforms are implemented locally.  You and your families will be directly affected by these reforms in the months and years to come.

PATIENT GROUP OBJECTIVES

The Bottisham Practice Participation Group (PPG) will:

  1. Contribute to practice decision-making, including on service development and provision, in particular in the context of the 2011 NHS reforms;
  2. Provide feedback on patients’ needs, concerns and interests and challenge the practice constructively whenever necessary;
  3. Assist the practice and its patients by arranging voluntary groups/support within the community;
  4. Communicate to the practice information about the community which may affect healthcare;
  5. Give patients a voice in the organisation of their care;
  6. Promote good health and higher levels of health literacy by encouraging and supporting health education and related activities within the practice and promoting preventive medicine;
  7. Consult with and advise the practice on the provision of secondary healthcare and social care locally;
  8. Monitor services, e.g. hospital discharge and support when back in the community;
  9. Liaise with other PPGs and community organisations in the area; and
  10. Arrange with the practice for it to be represented at all Patient Group meetings (both open meetings and meetings of the Steering Committee), on the basis that practice representatives will be present to consult and to provide information and advice, and not as members of the Group.


Sign Up to our group

patient surveyWe would like to know how we can improve our service to you and how you perceive our surgery and staff.

In addition to our Patient Participation Group (PPG) who meets regularly (for information on our PPG, please click on the 'Patient Group' tab), we are now setting up a virtual patient representation group so that you can also have your say. We will ask the members of this representative group some questions from time to time, such as what you think about our opening times or the quality of the care or service you received. We will contact you via email and keep our surveys succinct so it shouldn’t take too much of your time.

We aim to gather around a hundred patients from as broad a spectrum as possible to get a truly representative sample. We need young people, workers, retirees, people with long term conditions and people from non-British ethnic groups.

If you are happy for us to contact you occasionally by email please click the link below to open the sign-up form and complete all the fields.

complete the form Complete the Patient Group Sign-up Form Online

If you prefer, you can download the sign up form as a pdf document, print it out, complete it and return it to the practice.

download the pdf form Download the pdf version of our sign up form

We will be in touch shortly after we receive your form. Please note that no medical information or questions will be responded to.

Many thanks for your assistance


The information you supply us will be used lawfully, in accordance with the Data Protection Act 1998. The Data Protection Act 1998 gives you the right to know what information is held about you and sets out rules to make sure that this information is handled properly.

Noticeboard

TELEPHONE ADVICE 

The doctors and nurses are happy to speak to patients by telephone, outside consulting times. Please leave your details with our reception staff and a doctor / nurse will return your call between surgeries.

OUT OF HOURS

Overnight, at weekends and bank holidays NHS Cambridgeshire has commissioned Urgent Care Cambridgeshire ( previously CAMDOC) to provide out of hours services. Urgent Care Cambridgeshire is based at Chesterton Hospital, Union Lane, Cambridge. Tel: 0330 123 9131

APPOINTMENTS

We offer ten minute appointments, and these can be made by telephone or in person throughout our opening hours of 8.30am to 6.00pm.

DISPENSARY CALLS

We regret that the dispensary is unable to take telephone calls until after 13:00pm.

CANCELLING YOUR APPOINTMENT

If you are unable to attend an appointment with one of the doctors or nurses, please telephone as soon as possible to enable us to offer the appointment to someone else.

TEST RESULTS

Please call 01223 810030 for test results between 10-6pm Monday-Friday.  Please allow one week for the results to be returned to us. 

WHEELCHAIR LOAN SERVICE

We have a wheelchair here at the surgery which is available for patients to borrow for up to a maximum of one week. Just contact us and we will let you know if it 's available.

 

 
For quick medical advice online or on the telephone contact NHS DirectNHS 111 is a new service being introduced to make it easier for you to access local NHS healthcare servicesNHS ChoicesDepartment of HealthMy Surgery Website