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Noticeboard

TELEPHONE ADVICE 

The doctors and nurses are happy to speak to patients by telephone, outside consulting times. Please leave your details with our reception staff and a doctor / nurse will return your call between surgeries.

OUT OF HOURS

Overnight, at weekends and bank holidays NHS Cambridgeshire has commissioned Herts Urgent Care to provide out of hours cover.  They can be contacted by ringing 111.

APPOINTMENTS

We offer ten minute appointments, and these can be made by telephone or in person throughout our opening hours of 8.30am to 6.00pm.

DISPENSARY CALLS

The Dispensary take telephone enquiries between the hours of 10am - 6pm. 

CANCELLING YOUR APPOINTMENT

If you are unable to attend an appointment with one of the doctors or nurses, please telephone as soon as possible to enable us to offer the appointment to someone else.

TEST RESULTS

Please call 01223 810030 for test results between 10-6pm Monday-Friday.  Please allow one week for the results to be returned to us. 

WHEELCHAIR LOAN SERVICE

We have a wheelchair here at the surgery which is available for patients to borrow for up to a maximum of one week. Just contact us and we will let you know if it 's available.

TRANSLATION AND INTERPRETING 

The practice uses a local company called CINTRA to provide a translation and interpreting service to our patients.  All of their interpreters specialise in at least one discipline i.e Health to ensure you get an accurate service. 

Cintra offer high quality language services in over 100 languages including:

http://www.cintra.org.uk/

If you require any of their services, you can contact Cintra to liaise with us, or if you are able to speak or write to our reception Team, we can call Cintra to organise a date and time for an appointment with you both at the surgery.

VERRUCAS

Most people develop one or more warts at some time in their life, usually before the age of 20. About 1 in 10 people in the UK has warts at any one time. They are not usually harmful.  There is no need to treat warts if they are not causing you any problems. Without treatment, about 3 in 10 warts have gone within 10 weeks, and most warts will have gone within 1-2 years, and leave no scar.   Clinicians at Bottisham Medical Practice do not usually treat verrucas but are happy to provide advice if required.  Alternatively, please see: http://www.patient.co.uk/health/warts-and-verrucas for further information.

PHLEBOTOMY SERVICE AVAILABLE AT SAINSBURY'S IN COLDHAMS LANE AND NEWMARKET HOSPITAL 

Addenbrookes Hospital Phlebotomy Team are now providing a drop in community phlebotomy service at the Pharmacy in Sainsbury's, Coldhams Lane.  It's available Monday to Friday from 7.30 am to 10.30 am and 4.30 pm to 7.30 pm. 

Newmarket Hospital are now also providing a drop in phlebotomy service. You can visit them between 8am and 4pm Monday to Thursday and 9am to 1pm on Fridays.

See the Test and Results tab above for further information.

Patient Registration

register_nowWe currently have an open list and welcome requests for registration from patients who live in the villages of Bottisham, Swaffham Prior, Swaffham Bulbeck, Lode, Stow-cum-Quy, Little Wilbraham, Great Wilbraham and Six Mile Bottom.

You can register by completing a GMS1 form obtained from our reception desk within the surgery.  We will need your NHS number and this can be obtained from your existing surgery. You will also be required to complete a Patient Questionnaire form, which includes lifestyle questions and which helps the practice in determining any areas where we can assist you further.

You will also be asked to provide photo identity, such as your passport or driving licence.  Additionally we require proof of your address within the practice boundary. This needs to be a bank statement. This list is not exhaustive and staff are entitled to ask for further proof if required.

We advise that the registration pack is collected, taken away and filled in at home and returned with the required information and ID.

Please note that you will not be registered with the practice if you cannot provide the documents required to prove local residency. 

Allocated and Named GP

From April 2015 all patients, including children, must be allocated a named, accountable GP who takes responsibility to oversee the delivery of care.  Although this is a new requirement in the GP contract, Bottisham Medical Practice has always allocated a named GP to patients automatically, however you are able to request a preferred GP and we will do our best to accommodate you.  

Having an allocated GP does not prevent patients from seeing any other doctor at the practice. Patients can and should feel free to see any GP at the practice in line with current appointment arrangements and availability.

Please note:

The role of the named GP WILL NOT:

  • Take on vicarious responsibility for the work of other doctors or health professionals,
  • Take on 24-hour responsibility for the patient, or have to change their working hours,
  • Imply personal availability for GPs throughout the working week,
  • Be the only GP or clinician who will provide care to that patient

Please do not hesitate to ask reception who your named, accountable GP is, when you are next at the practice.

 

 
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