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Noticeboard

TELEPHONE ADVICE 

The doctors and nurses are happy to speak to patients by telephone, outside consulting times. Please leave your details with our reception staff and a doctor / nurse will return your call between surgeries.

OUT OF HOURS

Overnight, at weekends and bank holidays NHS Cambridgeshire has commissioned Herts Urgent Care to provide out of hours cover.  They can be contacted by ringing 111.

APPOINTMENTS

We offer ten minute appointments, and these can be made by telephone or in person throughout our opening hours of 8.30am to 6.00pm.

DISPENSARY CALLS

The Dispensary take telephone enquiries between the hours of 10am - 6pm. 

CANCELLING YOUR APPOINTMENT

If you are unable to attend an appointment with one of the doctors or nurses, please telephone as soon as possible to enable us to offer the appointment to someone else.

TEST RESULTS

Please call 01223 810030 for test results between 10-6pm Monday-Friday.  Please allow one week for the results to be returned to us. 

WHEELCHAIR LOAN SERVICE

We have a wheelchair here at the surgery which is available for patients to borrow for up to a maximum of one week. Just contact us and we will let you know if it 's available.

TRANSLATION AND INTERPRETING 

The practice uses a local company called CINTRA to provide a translation and interpreting service to our patients.  All of their interpreters specialise in at least one discipline i.e Health to ensure you get an accurate service. 

Cintra offer high quality language services in over 100 languages including:

http://www.cintra.org.uk/

If you require any of their services, you can contact Cintra to liaise with us, or if you are able to speak or write to our reception Team, we can call Cintra to organise a date and time for an appointment with you both at the surgery.

VERRUCAS

Most people develop one or more warts at some time in their life, usually before the age of 20. About 1 in 10 people in the UK has warts at any one time. They are not usually harmful.  There is no need to treat warts if they are not causing you any problems. Without treatment, about 3 in 10 warts have gone within 10 weeks, and most warts will have gone within 1-2 years, and leave no scar.   Clinicians at Bottisham Medical Practice do not usually treat verrucas but are happy to provide advice if required.  Alternatively, please see: http://www.patient.co.uk/health/warts-and-verrucas for further information.

PHLEBOTOMY SERVICE AVAILABLE AT SAINSBURY'S IN COLDHAMS LANE AND NEWMARKET HOSPITAL 

Addenbrookes Hospital Phlebotomy Team are now providing a drop in community phlebotomy service at the Pharmacy in Sainsbury's, Coldhams Lane.  It's available Monday to Friday from 7.30 am to 10.30 am and 4.30 pm to 7.30 pm. 

Newmarket Hospital are now also providing a drop in phlebotomy service. You can visit them between 8am and 4pm Monday to Thursday and 9am to 1pm on Fridays.

See the Test and Results tab above for further information.

Appointments

blue_calendarWe offer ten minute appointments, and these can be made by telephone or in person throughout our opening hours of 8.30am to 6.00pm.

The purpose of the appointment system is to minimise the time you spend in the waiting room. You will however appreciate that it is difficult to predict the length of time necessary for each consultation and sometimes very ill or distressed patients have to be fitted in as extras, or the doctor may be called out of the surgery to an emergency. We hope you will understand if you are delayed.

If you are unable to keep your appointment please telephone to cancel well in advance, so that the appointment can be offered to someone else.

If you are requesting an urgent appointment for the same day, please be prepared to come to our morning surgeries - you may have to wait your turn.

We require our receptionists to ask for more information if possible. This helps us to try to ensure that you see the appropriate doctor, with the appropriate type of appointment, within an appropriate timescale. Our doctors and nurses have developed areas of special interest and expertise. With additional information from you, the receptionist can direct you to the doctor or nurse whose expertise best matches your needs. Some conditions or procedures may need a longer appointment or special equipment. By understanding your problem we can make this available.

When preparing for a home visit, if we know what the condition is likely to be, we can bring with us the necessary medicines or equipment. Finally, by gaining a better understanding of your problem, we can prioritise our work so that we see the most urgent cases quickly.

We appreciate that there may be occasions when the nature of your problem is personal and you do not wish to discuss it with the receptionist. In these circumstances please tell the receptionist that you do not wish to give further details. She will then make your booking. We are arranging extra training to help our receptionists make these necessary enquiries as sensitively and discretely as possible.

In addition, when visiting the practice, if you feel uncomfortable discussing issues at the reception desk, please advise the receptionist who will take you to an area of privacy.

How to get the best out of your consultation

How you can help achieve the best results from your consultation with your doctor or nurse?:

  • Diagnosis and treatment

Making the correct diagnosis and achieving the best results from treatment is only possible when the clinician and patient work together in partnership. The patient has to tell their story and allow themselves to be examined while the doctor has to interpret the evidence and share their understanding with the patient. 

We make every effort to listen carefully to what the patient says, trying not to be hurried even when running late.

  • Appointment time

Appointments are ten minutes long. This represents a balance between allowing enough time for each patient and giving everyone a chance to be seen. We try and deal with any problems the patient brings but it is not possible to deal with more than one significant new problem in the short time available. It is very helpful if the most important and serious problem is presented first so that more time can be devoted to it. You would be surprised how often patients say just as they are leaving: "while I am here doctor" and then mention the problem that has really been worrying them and there is no time to sort out the problem.

 
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