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Noticeboard

TELEPHONE ADVICE 

The doctors and nurses are happy to speak to patients by telephone, outside consulting times. Please leave your details with our reception staff and a doctor / nurse will return your call between surgeries.

OUT OF HOURS

Overnight, at weekends and bank holidays NHS Cambridgeshire has commissioned Herts Urgent Care to provide out of hours cover.  They can be contacted by ringing 111.

APPOINTMENTS

We offer ten minute appointments, and these can be made by telephone or in person throughout our opening hours of 8.30am to 6.00pm.

DISPENSARY CALLS

The Dispensary take telephone enquiries between the hours of 10am - 6pm. 

CANCELLING YOUR APPOINTMENT

If you are unable to attend an appointment with one of the doctors or nurses, please telephone as soon as possible to enable us to offer the appointment to someone else.

TEST RESULTS

Please call 01223 810030 for test results between 10-6pm Monday-Friday.  Please allow one week for the results to be returned to us. 

WHEELCHAIR LOAN SERVICE

We have a wheelchair here at the surgery which is available for patients to borrow for up to a maximum of one week. Just contact us and we will let you know if it 's available.

TRANSLATION AND INTERPRETING 

The practice uses a local company called CINTRA to provide a translation and interpreting service to our patients.  All of their interpreters specialise in at least one discipline i.e Health to ensure you get an accurate service. 

Cintra offer high quality language services in over 100 languages including:

http://www.cintra.org.uk/

If you require any of their services, you can contact Cintra to liaise with us, or if you are able to speak or write to our reception Team, we can call Cintra to organise a date and time for an appointment with you both at the surgery.

VERRUCAS

Most people develop one or more warts at some time in their life, usually before the age of 20. About 1 in 10 people in the UK has warts at any one time. They are not usually harmful.  There is no need to treat warts if they are not causing you any problems. Without treatment, about 3 in 10 warts have gone within 10 weeks, and most warts will have gone within 1-2 years, and leave no scar.   Clinicians at Bottisham Medical Practice do not usually treat verrucas but are happy to provide advice if required.  Alternatively, please see: http://www.patient.co.uk/health/warts-and-verrucas for further information.

PHLEBOTOMY SERVICE AVAILABLE AT SAINSBURY'S IN COLDHAMS LANE AND NEWMARKET HOSPITAL 

Addenbrookes Hospital Phlebotomy Team are now providing a drop in community phlebotomy service at the Pharmacy in Sainsbury's, Coldhams Lane.  It's available Monday to Friday from 7.30 am to 10.30 am and 4.30 pm to 7.30 pm. 

Newmarket Hospital are now also providing a drop in phlebotomy service. You can visit them between 8am and 4pm Monday to Thursday and 9am to 1pm on Fridays.

See the Test and Results tab above for further information.

Access Online

summary care record

Online Access to Medical Records

If you wish, you can now use the internet to book appointments with a GP, request repeat prescriptions for any medications you take regularly and look at a summary of your medical record online.  You can also still use the telephone or call in to the surgery for any of these services as well.  It's your choice. 

Being able to see your summary care record online might help you to manage your medical conditions.  It also means that you can even access it from anywhere in the world should you require medical treatment while abroad.  If you decide not to join or wish to withdraw, this is your choice and practice staff will continue to treat you in the same way as before.  This decision will not affect the quality of your care. 

For further information on how to register for these services, please speak to our reception team who will be happy to guide you through the process.   Please note, you will be required to provide 2 forms of identification to enable this service.

Access to Detailed Coded Medical Records

It is a contractual requirement for practices to enable patients to have online access to a more detailed version of their medical record (rather than the ‘Patient Summary’ version currently available online) by the 31st March 2016.   Please note, access will only be offered to patients aged 18 and over and who are registered at this practice.   The patient will need to provide two forms of ID to fulfil the identity verification process - see reception for further details.

Safeguards have been negotiated in implementing expanded records access. There are circumstances where a GP may believe it is not in the best interests of the patient to share all information in the record, for example where it could cause harm to their physical or mental health. GP medical records software will be configured to offer all coded data by default, but GPs will be provided with the tools to withhold coded information where they judge it to be in the patient's interests or where there is reference to a third party.

In addition, please note that due to safeguarding and confidentiality issues, parents will NOT be able to have proxy access to a child's online medical record.  A request for proxy access can only be considered for patients over the age of 18 and with the patient's consent.    This request can only be granted following authorisation by the patient's GP.

GP2GP Services

GP2GP enables patients' electronic health records to be transferred directly and securely between GP practices.  It improves patient care as GPs will usually have full and detailed medical records available to them for a new patient's first consultation. 

What is GP2GP transfer? - When a patient registers at a GP practice, GP2GP will be used to electronically transfer their Electronic Health Record (EHR) from their previous GP practice. 

GP2GP electronic transfers are faster, more reliable and more secure than the current paper based method of transferring patient records. 

GP2GP is not a replacement for the transfer of paper based records, which will continue for the foreseeable future until 100 percent of GP practices are GP2GP enabled. 

Why is GP2GP being introduced? - The current paper based transfer system can take anything from a few weeks to a few months to complete.  As a result, the new practice often does not have the benefit of the medical history contained in the patient's original medical record when he or she attends for the first consultation. 

Although the majority of practices make use of computerised systems for creating records, not all the information printed off from electronic health records for transfer is subsequently re-entered into systems at the receiving practices. 

How does it work? - GP2GP starts when a practice accepts a patient onto its list of patients for primary health care and ends when the EHR is transferred from the previous practice into the new GP's clinical system. 

Once the patient is accepted and their identity has been matched using the Personal Demographic Services (PDS) a message is sent to the previous practice requesting a copy of the patient's EHR. 

If the patient's former practice also GP2GP enabled an acknowledgement is sent stating whether or not it is able to provide the EHR extract. 

If it is able to do so, the EHR extract message is generated from the patient health record held on the GP clinical system and sent securely to the new practice for integration into its own GP clinical system. 

What are the benefits of GP2GP?  GP2GP deliver a range of benefits including:

  • Improved quality and continuity of care
  • Improved safety
  • Clinical time savings
  • Administrative time savings

Do you require further information about this service?  Please contact the reception team who will be happy to help. 

 



 
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