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Noticeboard

TELEPHONE ADVICE 

The doctors and nurses are happy to speak to patients by telephone, outside consulting times. Please leave your details with our reception staff and a doctor / nurse will return your call between surgeries.

OUT OF HOURS

Overnight, at weekends and bank holidays NHS Cambridgeshire has commissioned Herts Urgent Care to provide out of hours cover.  They can be contacted by ringing 111.

APPOINTMENTS

We offer ten minute appointments, and these can be made by telephone or in person throughout our opening hours of 8.30am to 6.00pm.

DISPENSARY CALLS

The Dispensary take telephone enquiries between the hours of 10am - 6pm. 

CANCELLING YOUR APPOINTMENT

If you are unable to attend an appointment with one of the doctors or nurses, please telephone as soon as possible to enable us to offer the appointment to someone else.

TEST RESULTS

Please call 01223 810030 for test results between 10-6pm Monday-Friday.  Please allow one week for the results to be returned to us. 

WHEELCHAIR LOAN SERVICE

We have a wheelchair here at the surgery which is available for patients to borrow for up to a maximum of one week. Just contact us and we will let you know if it 's available.

TRANSLATION AND INTERPRETING 

The practice uses a local company called CINTRA to provide a translation and interpreting service to our patients.  All of their interpreters specialise in at least one discipline i.e Health to ensure you get an accurate service. 

Cintra offer high quality language services in over 100 languages including:

http://www.cintra.org.uk/

If you require any of their services, you can contact Cintra to liaise with us, or if you are able to speak or write to our reception Team, we can call Cintra to organise a date and time for an appointment with you both at the surgery.

VERRUCAS

Most people develop one or more warts at some time in their life, usually before the age of 20. About 1 in 10 people in the UK has warts at any one time. They are not usually harmful.  There is no need to treat warts if they are not causing you any problems. Without treatment, about 3 in 10 warts have gone within 10 weeks, and most warts will have gone within 1-2 years, and leave no scar.   Clinicians at Bottisham Medical Practice do not usually treat verrucas but are happy to provide advice if required.  Alternatively, please see: http://www.patient.co.uk/health/warts-and-verrucas for further information.

PHLEBOTOMY SERVICE AVAILABLE AT SAINSBURY'S IN COLDHAMS LANE AND NEWMARKET HOSPITAL 

Addenbrookes Hospital Phlebotomy Team are now providing a drop in community phlebotomy service at the Pharmacy in Sainsbury's, Coldhams Lane.  It's available Monday to Friday from 7.30 am to 10.30 am and 4.30 pm to 7.30 pm. 

Newmarket Hospital are now also providing a drop in phlebotomy service. You can visit them between 8am and 4pm Monday to Thursday and 9am to 1pm on Fridays.

See the Test and Results tab above for further information.

Patient Surveys

Please find below links to survey results in relation to Bottisham Medical Practice.

GPAQ (General Practice Assessment Questionnaire)

This is a Practice Questionnaire handed out to patients who have visited the practice over a 2 week period, once a year.  

General Practice Assessment Questionnaire 2013/14

General Practice Assessment Questionnaire 2012/13

Archived GPAQ Results:

GPAQ 2011.12

General Practice Assessment Questionnaire 2011/12

Article from the Patient Participation Group regarding the results:-

Most patients think very highly of the practice and the service it provides is clear from your answers to the annual questionnaire about the practice’s performance. Your PPG Committee discussed the results on 26 January. It is clear that most patients are very happy with the service they get from the practice, in particular with the help and support provided by the doctors and nurses. There was general satisfaction with opening hours and with access to the medical team. The one issue that clearly troubles some patients is the requirement placed on reception staff by the doctors to ask patients booking an appointment or a home visit to say why they wish to see a doctor. At the PPG Committee’s request, Dr Margaret Elliot has given the following explanation:

“We do require our receptionists to ask for more information if possible. This helps us to try to ensure that you see the appropriate doctor, with the appropriate type of appointment, within an appropriate timescale. Our doctors and nurses have developed areas of special interest and expertise. With additional information from you, the receptionist can direct you to the doctor or nurse whose expertise best matches your needs. Some conditions or procedures may need a longer appointment or special equipment. By understanding your problem we can make this available. When preparing for a home visit, if we know what the condition is likely to be, we can bring with us the necessary medicines or equipment. Finally, by gaining a better understanding of your problem, we can prioritise our work so that we see the most urgent cases quickly.

We appreciate that there may be occasions when the nature of your problem is personal and you do not wish to discuss it with the receptionist. In these circumstances please tell the receptionist that you do not wish to give further details. She will then make your booking. We are arranging extra training to help our receptionists make these necessary enquiries as sensitively and discretely as possible.”

Bottisham Medical Practice would like to thank everyone who took part in this questionnaire, we strive to be the best when it comes to our patient's care, satisfaction and experience.

GPAQ 2009.10

General Practice Assessment Questionnaire 2009 /10

GP National Patient Survey 

This Department of Health (DOH) survey run by survey specialist Ipsos MORI, assesses patients’ experiences of local NHS services. 

From July 2011, the GP Patient Survey questionnaires will be mailed out twice a year to around 1.4 million adults who are registered with a GP in England. In total around 2.8 million patients will be invited to take part over the course of the year. 

GP National Patient Survey December 2013

GP National Patient Survey April 2012-March 2013

To view other GP practices results, additional information and past survey results please visit:- http://www.gp-patient.co.uk/



 
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