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Noticeboard

TELEPHONE ADVICE 

The doctors and nurses are happy to speak to patients by telephone, outside consulting times. Please leave your details with our reception staff and a doctor / nurse will return your call between surgeries.

OUT OF HOURS

Overnight, at weekends and bank holidays NHS Cambridgeshire has commissioned Herts Urgent Care to provide out of hours cover.  They can be contacted by ringing 111.

APPOINTMENTS

We offer ten minute appointments, and these can be made by telephone or in person throughout our opening hours of 8.30am to 6.00pm.

DISPENSARY CALLS

The Dispensary take telephone enquiries between the hours of 10am - 6pm. 

CANCELLING YOUR APPOINTMENT

If you are unable to attend an appointment with one of the doctors or nurses, please telephone as soon as possible to enable us to offer the appointment to someone else.

TEST RESULTS

Please call 01223 810030 for test results between 10-6pm Monday-Friday.  Please allow one week for the results to be returned to us. 

WHEELCHAIR LOAN SERVICE

We have a wheelchair here at the surgery which is available for patients to borrow for up to a maximum of one week. Just contact us and we will let you know if it 's available.

TRANSLATION AND INTERPRETING 

The practice uses a local company called CINTRA to provide a translation and interpreting service to our patients.  All of their interpreters specialise in at least one discipline i.e Health to ensure you get an accurate service. 

Cintra offer high quality language services in over 100 languages including:

http://www.cintra.org.uk/

If you require any of their services, you can contact Cintra to liaise with us, or if you are able to speak or write to our reception Team, we can call Cintra to organise a date and time for an appointment with you both at the surgery.

VERRUCAS

Most people develop one or more warts at some time in their life, usually before the age of 20. About 1 in 10 people in the UK has warts at any one time. They are not usually harmful.  There is no need to treat warts if they are not causing you any problems. Without treatment, about 3 in 10 warts have gone within 10 weeks, and most warts will have gone within 1-2 years, and leave no scar.   Clinicians at Bottisham Medical Practice do not usually treat verrucas but are happy to provide advice if required.  Alternatively, please see: http://www.patient.co.uk/health/warts-and-verrucas for further information.

PHLEBOTOMY SERVICE AVAILABLE AT SAINSBURY'S IN COLDHAMS LANE AND NEWMARKET HOSPITAL 

Addenbrookes Hospital Phlebotomy Team are now providing a drop in community phlebotomy service at the Pharmacy in Sainsbury's, Coldhams Lane.  It's available Monday to Friday from 7.30 am to 10.30 am and 4.30 pm to 7.30 pm. 

Newmarket Hospital are now also providing a drop in phlebotomy service. You can visit them between 8am and 4pm Monday to Thursday and 9am to 1pm on Fridays.

See the Test and Results tab above for further information.

WELCOME TO BOTTISHAM MEDICAL PRACTICE

Additional appointments available at this practice

 

We are making more appointments available for patients at this practice. Additional appointments can be booked from the end of January until the end of March 2018. This is because we know that there are times you want to be able to see a GP at short notice.  We also know that over winter lots of people have seasonal illnesses which require more than a pharmacy but don’t need emergency treatment.

The extra appointments are bookable by ringing reception on the usual number or by booking online.

01223 810030

If you are signed up to our online services, please click on the online services link to make your appointment.

If you haven’t yet signed up for GP Online services simply call into the practice with two forms of photo ID and proof of address. We can sign you up there and then.  GP Online Services makes it easy to book appointments online, request repeat prescriptions and view some of your medical records.  Find out more about this on www.nhs.uk/GPonlineservices

If you are not able to attend an appointment you have booked, for whatever reason, please let us know. We can then offer that appointment to someone else who needs it.

Alternatively, there are a wide range of other local NHS services available, including:

  • NHS 111

NHS 111 can help residents if they need medical help or advice urgently but it’s not a life-threatening situation. Open 24/7, 365 days a year, NHS 111 connects patients to a team of fully trained call advisers who are supported by experienced nurses, paramedics, and GPs.

 

They will ask questions to assess the symptoms, and give healthcare advice or direct the caller to a local NHS service. If necessary, they can also call an ambulance or direct people straight to A&E. Calls to NHS 111 are free from a landline or mobile phone.

 

  • GP out-of-hours service (OOH)

You can access the GP out-of-hours service by calling NHS 111. The NHS 111 team will assess your condition over the phone and if they think you need to be seen by a health professional, they will refer you to the OOH GP service.

 

  • Self-care

Many minor illnesses can be treated at home with basic medicines that are available from your local pharmacy. Stocking up on essential medicines can help you avoid a trip to the GP or even A&E. Medicine cabinet essentials include:

  • painkillers such as aspirin, paracetamol, and ibuprofen
  • anti-diarrhoea tablets and rehydration powders
  • indigestion treatment
  • bandages and plasters
  • antiseptic cream or spray
  • first aid kit

  •  Pharmacies

Local pharmacies can offer expert advice and treatment for a wide range of common conditions and minor injuries.

 

Pharmacies can help with a range of things including aches and pains, hangovers, colds, emergency contraception, and non-prescription medication. General opening times for pharmacies can be found at www.nhs.uk

 

  • Minor Illness and Injury Units

There are a number of Minor Illness and Injury Units (MIIU) across the county that can treat a range of minor illnesses and injuries such as sprains and strains, broken bones, minor burns and scalds, minor head and eye injuries, bites and stings. No appointment is needed.

 

Peterborough MIIU

Monday – Sunday: 8am-8pm

Bank holidays: open 8am-8pm

 

Ely MIU

Monday – Friday: 8.30am-6pm

Saturday/Sunday: 8.30-6pm

Bank holidays: 8.30-6pm

 

Doddington MIU

Monday – Friday: 8.30am-6pm

Saturday/Sunday: 9am-5pm

Bank holidays: 9am-5pm

 

North Cambs Hospital, Wisbech

Monday -Friday – 8.30-6pm

Saturday/Sunday – closed

 

  • Mental Health – 111 option 2

There is a new First Response Service (FRS) in Cambridgeshire and Peterborough which gives those in mental health crisis the opportunity to get access to help quickly, by calling NHS 111 and selecting option 2*.

The new service allows patients or carers to speak to specially-trained mental health staff who can provide advice, support, and signposting to other services. The service is available 24/7, 365 days a year. Calls to NHS 111 are free from a landline or mobile phone.

*Patients registered with practices in Wisbech can access the service via dialling 111. The call handler will then transfer them direct to the FRS service.

 

  • Dental emergency and out-of-hours care

If you think you need urgent care, contact your usual dentist as some practices offer emergency dental slots and will provide care if clinically necessary. You can also call NHS 111, who can put you in touch with an urgent dental service.

 

  


SELF REFERRAL SERVICES

Did you know you can self refer for some services?  Please see details below. 

CPFT Psychological Wellbeing Service

Offers free NHS talking therapies for those aged 17 and over registered with a GP in the area who are suffering from mild to moderate depression and anxiety disorders including generalised anxiety, social anxiety, post traumatic stress, health anxiety, panic, phobia or obsessive compulsive disorder.  This page also has links to several self-help documents.  Referral to the Service is via GP or self-referral via this page: http://www.cpft.nhs.uk/services/pws/psychological-wellbeing-service.htm

Physiotherapy Services

If you are 18 years or over you can telephone Physio Direct Advice Line on 0300 5550210 (Cambridge) to speak to a physiotherapist who will assess you, give you advice and may place you on a wait list for an appointment if needed.  You can also refer to services in Suffolk by following the link: www.ahpsuffolk.co.uk/referral

Podiatry Service

You can self refer to this service for issues such as foot ulceration or infection, nail surgery, ingrowing toe nails and customised insoles or orthotics. 

Active Living

This exercise on referral scheme is for people whose GP feels they would benefit from a healthier and more active lifestyle.  Please pick up a referral form from reception.


 

DISPENSARY SERVICES

NEW! Medication Collection Point: Lode Post Office

Bottisham Medical Practice and Lode Post are working together to enable patients to collect their medications from the post office.

Delivery of medication from the practice will be made on Friday afternoons. Collection of patients medication can be done during the Post Office opening hours.

You can also leave your repeat prescription requests at the post office for collection by the surgery. These repeat requests will be collected on Fridays when the surgery delivers the medications. Please put your request in an envelope.

If you would benefit from this service, simply complete one of our consent forms that are available online (below), BMP or Lode Post. If you order you medications online, you can continue to do so but you will be required to fill in the consent form if you wish to collect from the PO.

Lode PO Patient Consent Form

The first delivery of medication to the post office will be on Friday 3rd of November.

 

LODE POST OFFICE OPENING HOURS

 

MORNING

AFTERNOON

MONDAY

09:00 – 13:00

14:00 – 17:00

TUESDAY

09:00 – 13:00

14:00 – 17:00

WEDNESDAY

09:00 – 13:00

14:00 – 17:00

THURSDAY

09:00 – 13:00

CLOSED

FRIDAY

09:00 – 13:00

14:00 – 17:00

SATURDAY

09:00 – 12:00

CLOSED


DON'T FORGET OUR ONLINE REPEAT PRESCRIPTION SERVICE. In order to use this service you will need to register for it.

All we ask is that the next time you are in the surgery you ask at reception to register for online SystmOne prescriptions. You will be given a form to fill in and you will need to provide 2 forms of identification. One photographic eg: passport/driving license and the other must be a bank statement.  Please note: each family member will need to register for a new username and password. Unfortunately, parents are unable to order online prescriptions for their Children. 

ONLINE APPOINTMENT BOOKING

Did you know you can now make doctor appointments using our online facility? See the bottom of this page for further information or the 'Appointments' tab at the top of this page. 

If you have not yet registered for our online service, you will need to obtain a password from our reception desk providing identification (as above) for security.


AUTOMATIC DEFIBRILLATOR 

A Defibrillator is held on site at the practice and another is available at the British Legion Social Club, Downing Close.


 WALKING GROUP DATES

January 2018 walking group poster

 

(Site updated 19/01/2018)
For appointments and prescriptions please use the Online Services link above. Alternatively, just click here.
 
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